Refund Policy
Last updated: July 29, 2026
This Refund Policy applies to subscriptions to Hope Bridge, operated by Trista Cummings. Orders are processed by our reseller and Merchant of Record, Paddle.com, who handles all payments, invoicing, and refunds on our behalf.
7-day free trial
Every new Hope Bridge workspace starts with a 7-day free trial. No card is charged during the trial, and you can cancel any time before it ends at no cost.
Monthly subscriptions
Paid plans (Starter, Growth, Pro) are billed monthly in advance by Paddle. If you cancel, your subscription remains active until the end of the current billing period and does not renew.
30-day money-back guarantee
We offer a 30-day money-back guarantee on Hope Bridge subscriptions. If you are not satisfied with your purchase, you may request a full refund of your most recent monthly charge within 30 days of that charge. Duplicate charges and clear billing errors are always refunded in full regardless of the 30-day window.
How to request a refund
Refunds are processed by Paddle. To request a refund, visit paddle.net and locate your order using the email address on your account, or contact us at support@hopebridge.online and we will coordinate with Paddle on your behalf. Approved refunds are issued to the original payment method, typically within 5–10 business days.
How to cancel
You can cancel your subscription at any time from the Billing page in your workspace, or from your Paddle receipt. Cancelling stops future renewals immediately.
Contact
Trista Cummings — support@hopebridge.online